the accident a transformer blew at the van ness muni station shutting down all subway service to the city and sent immune nye chaos and stranded thousands of passengers who didn't know what was happening. >> been here grave minutes. very painful. >>reporter: how are you feeling about this whole thing. >> very upset. it's sad what happened to the lady but very upsetting that i'm not home yet. >>reporter: bus shuttle activated but riders say those were few and far between. and totally packed with riders. >> i'm trying to figure out how to get home now frustrating. they said they'll have shuttle out i don't know what that means. >>reporter: muni told passengers to be patient. >> there's significant dray throughout the subway because nothing is running. there is no power. we are working to fix it as soon as possible. >>reporter: muni says the blown transformer possibly blamed on this weekend storm. it's working to restore power to the subway train and hopes to restore all the trains by the morning commute. meantime the victim who was struck by a trolley train is in critical condition tonight.